Terms of service

This website is operated by ringconn.com Throughout the site, the terms “we”, “us” and “our” refer to ringconn.com. offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control or input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION13 - ASSUMPTION OF RISK; RELEASE

You knowingly and freely assume all risks when using the Service. You, on behalf of yourself, your personal representatives, and your heirs, voluntarily agree to release, waive, discharge, hold harmless, defend, and indemnify us and our owners, officers, directors, employees, agents, affiliates, consultants, representatives, sublicensees, successors, assigns, parents, subsidiaries, and related entities, including RingConn LLC. (collectively, the "Company Parties") from any and all claims, actions, or losses for bodily injury, property damage, wrongful death, emotional distress, loss of privacy, or other damages or harm, whether to you or to third parties, that may result from your use of the Service.

SECTION14 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We, on behalf of ourselves and our licensors and suppliers, expressly disclaims any and all warranties, express or implied, regarding the Service, arising by operation of law or otherwise, including without limitation any and all implied warranties of merchantability, fitness for a particular purpose, non-infringement, no encumbrance, or title, in addition to any warranties arising from a course of dealing, usage, or trade practice. Neither we nor our licensors or suppliers warrant that the Service will meet your requirements, or that the operation of the Service will be uninterrupted or error-free. We disclaim all implied liability for damages arising out of the furnishing of the Service pursuant to this Agreement, including without limitation, mistakes, omissions, interruptions, delays, tortious conduct, errors, representations, or other defects arising out of the failure to furnish the Service, whether caused by acts of commission or omission, or any other damage occurring. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including without limitation damages for lost profits or lost revenues), whether caused by the acts or omissions of us, Company Parties, our users, or their agents or representatives.

You agree that your use of the Service is at your sole risk. You will not hold or our licensors and suppliers, as applicable, responsible for any loss or damage that results from your access to and/or use of the Service, including without limitation any loss or damage to any of your computers, mobile devices, including without limitations tablets and/or smartphones, or data. The Service may contain bugs, errors, problems, or other limitations.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update the terms at any time.

SECTION 19：End of Product Lifecycle Policy

Overview

Due to various factors such as market demand, technological innovation and development, as well as being replaced by products with richer functions, products will have a lifecycle and will exit the market after the lifecycle ends. Shenzhen Ninenovo Technology Limited (Enterprise Business) has developed a unified end-of-life policy to help customers better manage transitions due to product lifecycle termination, taking into account the potential impact on customers' networks. We also understand the role that RingConn can play in assisting with migration to alternative platforms and technologies, as well as other high-quality products and services that can continue to be provided to customers.

The end-of-life policy applies to the hardware, software, and software hardware combinations (collectively referred to as products) of Smart Health Monitoring Ring and RingConn Gen 2 Smart Ring. This policy does not apply to products whose lifecycle has already ended.

Detailed policy guidelines

1.Usually, Shenzhen Ninenovo Technology Limited will provide at least 6 months' advance notice of the End of Sale (EOM) date for the product. This notice will be sent through th e official website of Shenzhen Ninenovo Technology Limited https://ringconn.com/policies/terms-of-service Release, customers can obtain relevant information about discontinued products and their iterative products on this website.

2. From the date of discontinuation of product sales (EOM), Shenzhen Ninenovo Technology Limited will no longer accept new orders for the product.

3. Usually, within one year after the product ceases to be sold, customers can sign a new service contract with Shenzhen Ninenovo Technology Limited and choose to add content that was not included in the original service contract to the new service contract. After ceasing sales for one year, Shenzhen Ninenovo Technology Limited will only accept renewals of the original service contract and will not, in principle, accept the signing of new service contracts. Please refer to the service content https://ringconn.com/policies/terms-of-service.

4. For maintenance service contracts signed before the cessation of product sales, customers can request renewal within a maximum of 5 years after the cessation of sales to extend the service life of the product. However, the service life of the product should not exceed the announced date of cessation of service and support.

5. Shenzhen NinenovoTechnology Limited Technical Support Center (TAC) will continue to provide 7 * 24-hour customer support services for products that have ceased sales for a period of 5 years from the date of cessation of sales in accordance with the maintenance service contract. In addition, within 5 years from the date of cessation of product sales, Shenzhen Ninenovo Technology Limited will provide hardware repair and spare parts replacement services in accordance with the provisions of the maintenance service contract. If some product spare parts are out of stock, Shenzhen Ninenovo Technology Limited will provide customers with other models of equipment or spare parts with performance not lower than the original for replacement. For software related maintenance services, please refer to Article 8.

6. Shenzhen Ninenovo Technology Limited will no longer provide maintenance and support services for products that have been discontinued for 5 years. But in order to better safeguard the interests of customers, Shenzhen Ninenovo Technology Limited can continue to provide paid individual services to individual customers upon their request, provided that its maintenance capabilities can continue to be maintained. However, specific maintenance service contracts need to be negotiated and signed separately. Shenzhen Ninenovo Technology Limited will provide support within its capabilities for any product related malfunctions or issues that occur after the End of Service (EOS) date or the agreed maintenance service deadline, but will not assume any legal or compensation liability.

7. Maintenance and support service rules for RingConnsoftware version:

a. Within the first year after the software version ceases to be sold, Shenzhen Ninenovo Technology Limited will provide problem localization and repair services for software defects and security vulnerabilities reported through TAC or support websites.

b. Stopping sales for one year will reach the day when the software version stops full service. Shenzhen Ninenovo Technology Limited will continue to provide problem location services for another six months. If conditions permit, Shenzhen Ninenovo Technology Limited will fix some serious software defects and security vulnerabilities.

c. Before the software version stops serving, it is recommended that customers upgrade to the latest version.

d. After the software version ceases to be serviced, Shenzhen Ninenovo Technology Limited will no longer provide any services for that software version, including fixing software defects and security vulnerabilities. Customers may need to upgrade to a new software version to continue receiving the aforementioned maintenance support services.

8. Reminder to partners who resell Shenzhen NinenovoTechnology Limited products (if involved): Partners should truthfully and completely inform the lower level distributors or end users of the lifecycle information of Shenzhen Ninenovo Technology Limited products. If the lower level distributors or end users suffer losses due to the partner's failure to fulfill the disclosure obligation, the partner shall bear the liability for compensation for such losses.

Table 1 shows the lifecycle roadmap promised by Shenzhen Ninenovo Technology Limited

Table 1

Definition and Abbreviation Explanation

End of sale date (EOM): The date on which product orders are no longer accepted. After that day, the product will no longer be sold. Note: For storage products, expansion orders can be accepted within two years after the cessation of new site sales.

End of Full Service Day (EOFS): refers to the final date on which Shenzhen Ninenovo Technology Limited fixes and provides patches for newly discovered defects in software versions.

End of Service&Support Date (EOS): Starting from this date, all services will be discontinued and customers will not be able to access any services related to the product, including service hotline numbers.

Product: A collection of various hardware and software running on it that provide business functions and services.

Software version: a software combination that is independently released and completes certain functions.